Rules on returns
You will be able to return the goods bought from us easily and cheaply at any InPost Parcel Machine
In our store, you don't have to worry about the fact that the selected size will not fit or otherwise not meet your expectations. Thanks to the integration of our store with cheap returns by InPost Parcel Machines, you buy without stress and worry that returning your purchase will be a road through agony.
According to the applicable law, you have 14 days to withdraw from a contract concluded remotely without giving a reason. So if the goods do not meet your expectations, you can send them back to us within 14 days from the date of withdrawal. All returns in our store are handled by a very simple returns wizard, which gives you the opportunity to send back to us a return package by Parcel Post InPost.
We chose InPost as our trusted partner for return shipments because of:
- Simple handling of returning goods to our store - you choose the goods to return or which you want to complain, generate and print a label for the package, which you send to any Parcel Machine in Poland (please note that the generated label is valid for 30 days);
- Convenient location of more than 4,000 Parcel Machines across the country, which are constantly increasing;
- Convenient and fast shipping of goods without queues 24 hours a day, 7 days a week.
So thanks to our cooperation, you don't have to wait for the courier. All you have to do is print out the automatically generated documents and, for example, on your way to work, leave your shipment at a Parcel Machine convenient for you.
The benefits you get from the returns tool in our store
Adding a return has been reduced to six simple steps constituting the return wizard. The wizard will automatically generate a label for you, which you only need to print. This way you don't waste your time manually filling out any documents!
Fast and hassle-free
By automating the process, you save time and nerves, and you don't have to call anywhere or negotiate the terms of the return with anyone.
You will generate the return document along with the parcel labels in the returns wizard. Once the package is ready, you don't have to wait for the courier. You take it with you on your way to work or school and leave it at any Parcel Post.
The return fee is only PLN 9.00 and you don't have to pay it at the time of adding the return or generating the label - it will be deducted from the amount we will refund you for the returned goods. We are committed to your complete satisfaction.
All returned shipments are insured up to a value of 200 PLN.
Make a return in 3 easy steps!
With our store, you don't have to worry about the selected size not fitting or otherwise not meeting your expectations. Thanks to the integration of our store with low-cost Parcel Post returns, you buy without stress and worry!
1 Print the form Generate the return documents with address labels and then print them.
2 Send the package Put the packed goods together with the return document in a cardboard box and seal it well.
3 Refund You will receive a refund up to 14 days after we receive your return.
Details on the steps to forward your return:
- Log in to your account, then in the returns panel, select the goods you would like to return;
- In the following steps, select the return by clicking on the "I will use the store's shipments" option and choosing the form in which you would like to receive the returned money;
- Generate the return documents with address labels, then print them and be sure to sign the return document;
- Put the packaged goods along with the return document into a carton for shipping and seal it well. You can use the carton in which you received the ordered goods. Go to any InPost Parcel Machine, where you will send the parcel quickly and conveniently, 24/7. Remember that the dimensions of the parcel cannot exceed the dimensions of 41 X 38 X 64 cm and weight of 25 kg.
- We will refund your money, in the form selected in the return wizard, within 14 days from the day we were informed of your decision to withdraw from the contract. As a rule, however, it takes less time. We may withhold reimbursement until we receive the item or until you provide proof of its return.
The above procedure is not a condition for exercising the statutory right of withdrawal and does not limit it in any way.